Misteeno Performance strives to exceed our customers expectations for what a purchase from an online performance parts retailer should be.
At least part of the reason Misteeno Performance was founded was due to the terrible service which has almost become the norm in this industry. As enthusiasts ourselves trying to shop for parts we became fed up with companies that treat you like they are doing you
a favor by taking your
Irregardless of how much (or how little) you know about your vehicle of choice, we will gladly discuss your goals and purchasing decisions with you until you are comfortable in your parts selection! Our communication after
the sale is second-to-none as well (just ask our customers)!
After listening to our customers requests we've also instituted the following policies:Price Match Policy
So you love our individualized service but can't shake the fact that the new part you wanted is a few bucks cheaper elsewhere? No problem! Contact us at firstname.lastname@example.org
to request a price match. But before you do, be sure to review these guidelines:
• Must be sold by an authorized dealer
• Clearance items, special offers, group buys, or any other temporary/one-time sales are excluded
• The source you are having us price match must have the item in stock at the time of the order
• Auctions, forum, used item, or personal sales are excluded (i.e. businesses only)
• Price must be verifiable AND advertised
• Shipping charges are NOT included in the price match
• Price match applies to new orders ONLY. We do not issue credits for previous orders.
• All price matches are subject to approvalFree Ground Shipping On Orders Over $99
If you're like us, you hate
paying shipping. That's why we offer Free Ground Shipping on orders over $99! The following conditions apply:
• Free Ground Shipping applies only to pre-tax totals of $99 or more shipped within the Continental U.S.
• For orders under $99, a flat $9.99 Ground Shipping rate will be applied (certain smaller items such as books and shift knobs can still be sent via Priority Mail for an even lower rate, be sure to choose the appropriate shipping method for the item you are purchasing)
• While this offer does not apply to overseas and international orders, they will now enjoy a reduced shipping rate as well!
• Free shipping does not apply to price-matched items
• Certain oversized and special order items are exempt from this offer30-Day Money Back Guarantee
We get it. We've built our own projects before and understand that sometimes you need time to "stockpile" parts for your next big install. With that in mind, we offer a 30-day return policy.
Return your uninstalled merchandise, for any reason, with all of its original packaging, paperwork, and instructions within 30 days of receipt for a full refund.
• Item must be in unused, brand new condition.
• Special Order and Oversized items are excluded from this offer. Special order items include: Custom requests, non-standard items, made to order items, or anything that must be imported or specifically purchased for an individual customer.
• Returns must be pre-approved and assigned an RMA number. We won't accept any
package without an RMA number.
• All returns must be inspected and approved before a refund will be processed. Misteeno Performance will not pay for return shipping nor refund original shipping, unless the return is due to our error (e.g. wrong or defective product)
• After inspection and approval, refunds will only be issued via the original method of payment for the original invoice product totals.
• We reserve the right to void a 30-day return with a written explanation stating the reason (i.e. items missing, damaged packaging, item installation/use, etc.). Under those circumstances, the customer may either pay a 30% restocking fee or have the product shipped back to them at their expense.